You have several affordable and convenient options for immediate care. Keep this chart handy to help you make a smart choice the next time you need medical care. You may save time and money. Just text “GETAPP” to 90156 for a link to the Aetna HealthSM app. You’ll be able to find network providers and facilities near you. Message and data rates apply.
Care Options |
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| Non-emergency | Non-emergency | Non-emergency | Urgent | Emergency |
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| Care options | Teladoc Health® | Primary care physician (PCP**) | MinuteClinic® | Urgent care center | Emergency room |
| Teladoc Health gives you 24/7 access to board- certified doctors anytime. They can treat many non-emergency medical issues by phone or video. | Your PCP is the best option for in-person, non-emergency care. To find in-network PCPs near you, log in to your member website. | MinuteClinic offers convenient care 7 days a week from certified nurse practitioners and physician assistants at select CVS Pharmacy® and Target stores nationwide. | Urgent care centers provide quick care for serious, but not life-threatening, situations. Many urgent care centers offer imaging, X-ray and lab services. | The emergency room (ER) is for emergencies that can permanently impair or endanger your life. Using the ER for non-life-threatening issues can be very costly and probably means a very long wait time. |
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| When to use | •Allergies •Flu •Bronchitis •Sinus infection •Food poisoning •Rash •Poison ivy/oak •Sunburn •Sore throat •Headache/migraine •Eye infection and more | •Physicals(wellness, screening) •Vaccinations & injections •Chronic condition management (heart disease, diabetes, arthritis, etc.) •Acute care (sinus infections and injuries) •Urgent care may be available by appointment | •Minor illnesses & injuries •Screenings & monitoring •Skin conditions •Vaccinations & injections •Wellness & physicals •Women’s services •Travel health Visit minuteclinic.com to confirm services available at your location | •Back/neck pain •Cuts that require stitches •Minor burns •Flu •Sprains •Fractures •Bronchitis •Headaches and more | •Chest pain •Severe abdominal pain •Trouble breathing •Uncontrollable bleeding •Symptoms that may put your life at risk |
| Availability | 24 hours a day 7 days a week 365 days a year | Weekdays during business hours (May be open extended hours and/or Saturdays) | 7 days a week (including evenings and weekends) | Many open 7 days a week with extended hours | 24 hours a day 7 days a week 365 days a year |
| How to access | By phone: 1-855-Teladoc (1-855-835-2362) By video: Teladoc.com/aetna By mobile app: download the Aetna Health or Teladoc Health app to get started | By appointment only | At select CVS Pharmacy and Target stores Schedule an appointment at minuteclinic.com or through the CVS Pharmacy app | Walk in | Walk in |
| Average wait time | On-demand within minutes also by appointment | Average wait time of 22 minutes upon arrival | Make an appointment at minuteclinic.com | 15 - 45 minutes1 | 2 - 4 hours for non-emergency care |
| Average cost to you | •Total cost is $56 or less for general medical visit. Pay at the time of your consult. •No balance is ever billed to you(member cost share is determined by plan). | •Pay your copay at appointment, if applicable. • Pay your estimated patient responsibility at time of visit, if applicable.* • You may be billed for any balance. | • No-cost or low-cost access to all covered services.* • Pay your estimated patient responsibility at time of visit, if applicable. • You may be billed for any balance. | •Pay your copay at time of visit, if applicable •Pay your estimated patient responsibility at time of visit, if applicable •You may be billed for any balance | •Pay your copay at time of visit, if applicable •Pay your estimated patient responsibility at time of visit, if applicable •You may be billed for any balance |
| *Applies only to covered services at MinuteClinic. Video Visits are not a covered service under this benefit. I usually add a note that HMO members must use urgent care facilities that are in-network and contracted with both their Aetna HMO network and assigned medical group/IPA. Most IPA websites have an urgent care tab to help members find their options. Policies and plans are insured and/or administered by Aetna Life Insurance Company or its affiliates (Aetna). The information included in this guide is intended as an overview only. It is not a complete description, nor is it a substitute for the applicable plan documents, Summary Plan Descriptions or insurance contracts. In all cases, the official plan documents govern and are the final authority on the terms of the benefit plans. The company reserves the right to modify, amend or terminate the benefit plans at any time and for any reason. Receiving this document or participating in company benefits is not a guarantee of future or continued employment or benefits. | |||||
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